Frequently asked questions - Speed Services AB
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Frequently asked questions


Where are the photo booths located?
The photo booths can be found here.

I chose the option to have the pictures sent by email, but they have not arrived yet.
Look in the spam first. If it is not there, send an email to and state the reference number, machine number and date stated at the bottom of the photos you received.

The photo booth is out of order, damaged or similar
Send an email to and state the machine number and the error on the machine.

Complaint / Refund

NOTE! Refunds are always made to the card used at the time of purchase.

The photo has poor quality/ No photos were printed
If you have not received your photos or if the image quality is poor, fill in this complaint form

What happens if the Swedish Transport Agency denies my photo due to the image quality?
Fill in the complaint form and attach the Swedish Transport Agency's decision and we will make a refund to the card used at the time of purchase.

I can not see that I have received any refund
The refund can sometimes be seen on the same date as the actual purchase was made. If not, contact us at


Who do I contact if I forgot to pick up my luggage or if I lost my receipt?
Stockholms Central, boxgruppen - Phone: +46 (0) 707 622 595
Phone hours: Mon-Sun 08: 30-19: 00

Rest of the country, Securitas: +46 (0) 70 886 71 23 (24/7)

What happens to the luggage after the time has expired?
Up to 7 days after the time has expired, you can use the code you received on the receipt, but will then have to pay an additional fee. After these 7 days, the box is emptied. If an ID document is found, everything is handed over to the police, otherwise it is stored with us for 3 months. After 3 months it is discarded.